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Tips and information on payments
In this article we will talk about: Payment problems Request for 3DS authentication 1. PAYMENT PROBLEMS Why was my credit or debit card refused? There are many reasons why the payment may be rejected by your card issuer. The most common are: ...
How can I see the charges on my card statement?
The charges for the subscription plan or other packages purchased on the Site will be visible on your credit or debit card statement with the wording that it was communicated to you during the purchase process or found in the payment receipt uploaded ...
How can I retrieve my password?
On the homepage of the Site, click on the "Login" button and under the login fields click on the "Forgotten your password?" Enter the email address you used to sign up. You will receive an email box with the procedure used to reset and set a new ...
What technical problems can occur when uploading a photo?
Problems occurring while uploading photos may be due to: Inadequate photo size and/or format. You can easily upload images in the following formats: jpeg, png. The size limits applied are: not less than 1080 pixels and not more than 10mb; Your ...
Refund
If you wish to request a refund, you must send an email with your request directly to customer care via the contact form. Once submitted, the request will be handled by our operators, carrying out relative checks and replying via email. Please ...